YOU decide where you want to have your automobile repaired. No one is allowed to tell you that you must use a particular body shop. However, the shop must be licensed to do auto body repairs.

If you don't know where to take your vehicle to be repaired, try calling the dealership where the automobile was purchased. Normally they will recommend a good body shop, as sending you to a shop that has a poor reputation would reflect on them. Also, ask friends, relatives for referrals, and go to the body shop. They will be happy to show you around and explain what is involved in the repairs. If you have bad feelings about a body shop, there are lots of others to choose from.

The insurance company will only pay according to our appraisal, however, it is just an estimate. Automobiles that are appraised at our drive-in office sometimes require a tear down. That is taking off bumpers or panels that could be hiding extra damage. If more damage is found, and is related to the claim, the insurance company will cover it.

That is a question that only you're insurance company can answer. Please call them. They will be happy to assist you with any of your questions.

The vehicle has to be repaired within one year of the date of loss. Please contact your insurance company for more information regarding this matter.

You can either have the vehicle repaired or you can take a cash settlement. If you decide on a cash settlement you will have to contact your insurance company and have them explain what their policy is regarding cash settlements.

Refinishing procedures have come a long way over the past 15 years. In the past manufactures used many types of paint, such as lacquers, enamels, acrylic enamels, water based, etc. With the paints in use today, (polyurethane, acrylic urethane, etc.) which most are base coat clear coat, paint match is usually not a problem. If a color is going to be difficult to match, the body shop will blend necessary adjacent panels to achieve a proper color match.